HIRM 150
Course
Syllabus
Spring 2003
Semester
Instructor:
Joseph Nyakairu
Office
Telephone: 320-3795 ext 24
Email: iosephn(~comfsm.fm
Office Hrs: MWF 11:3Oam-12:30pm or by appointment
T TH
12:30pm-1:30pm or by appointment
Class Schedule: MWF 8:3Oam-9:25am
Classroom 3
General Objectives:
To teach students the
simultaneous supervision of multi function hospitality settings. These to
include, hotels, motels, resorts, guesthouses, bed and breakfasts and cruise
ships. Students will have the opportunity to examine the interdependence of the
various departments and functions within these hospitality settings. Management
roles will be defined and discussed. The roles management must take both within
the property and within the local community will be examined.
Specific Objectives:
1. Discuss the function areas of the front desk/front
office.
2. Discuss hotel products and
markets.
3. Describe varying lodging
designs and layouts.
4. Describe the departments and
organization structure of a variety of lodging settings.
5. Explain
lodging policies, philosophies and strategies.
6. Explain basic lodging
management and staffing organization including front desk, housekeeping, front
office, engineering/maintenance, marketing, concierge and food and beverage.
7. Describe the function and
layout of a variety
of lodging room
types,
8. Explain the physical plants
of differing lodging types.
9. Discuss productivity in
hotels by region and nationality.
10. Describe the lodging marketing
concept from situation analysis to implementation.
11. Identify and explain the different types of property ownership and management.
12. Discuss the basics of hotel
accounting and financial management.
13. List and describe the physical
layout and function of the small hotel, large multi purpose hotels, resorts,
hotel groups, cruise ships and international hotel operations.
14. Discuss the interdependence of
hotel departments and their relationship to revenue centers within the hotel
setting.
Textbook: The required text
book is “Hotel Management and Operations, Rutherford and is available at the
Pohnpei Campus book store. You are required to have a new or used copy by
8/22/2002.
Methods of instruction: Classroom instruction, fIRM hotel lab and local hotel
front office visits.
Course Content:
1. The
hotel industry and you..
2. Introduction
to lodging types.
3. Hotel
organization and operations.
4. Interdepartmental
communications in different lodging types.
5. The guest experience and
quality service.
6. Forces
shaping the hotel business.
7. Property
management a systems approach.
8. Competition
in lodging.
9. Accounting,
financial and operational control.
10. Human
resource management.
Attendance Policy: Students are allowed 6 absences. If you cannot make it to class you must
call the Pohnpei Campus main office and leave a message for the instructor
before the start
of the class
you will miss. You must be on time to class. Once class begins you may not
leave the classroom without permission from your instructor. Accumulated tardiness
will be calculated into your absence total. If you are late 4 times (15 minutes
or more) this will count as one absence.
The COM-FSM attendance
policy is followed.
Students must also follow
all rules and procedures as listed in the COM-FSM College catalog. It is your
responsibility to familiarize yourself with the catalog.
Participation:
This class will be as
interesting as you make it through participation. Ask questions, get involved.
Evaluation:
There are a possible 200
points you can earn during the semester.
There are 10 quizzes and
projects at 10 points each. 100
pts
There is a mid term at 25 points and a final at 50
points. 75 pts
Participation is worth 25 points. 25
pts
200
pts